BigFuture Pty Ltd
Financial Services Guide (FSG)
Issue date: 15 May 2015
A guide to our relationship with you and others
This FSG is an important document that is provided by BigFuture Pty Ltd ABN 13169923719 (“BigFuture”, “we”, “us” or “our”).
This FSG sets out the range of financial services that we are authorised to provide under our Australian Financial Services Licence (AFSL) 474137 and the types of financial products to which those services relate. It contains information to help you decide whether to use these financial services, and includes information about:
- how we and our relevant associates are remunerated in relation to the services offered; and
- our internal and external complaints handling procedures and how these are made available to you.
Who is responsible for the financial services provided?
BigFuture is responsible for the financial services described in this FSG.
Do we have any relationships or associations with other financial product issuers?
What kinds of financial services are we authorised under our licence to provide you and what kinds of financial product(s) do those services relate to?
We are authorised under our AFSL to provide the following:
|Financial service||Financial product to which the service relates||Types of client|
Provide general financial product advice for the following classes of financial products
To retail and wholesale clients.
Deal in a financial product by arranging for another person to apply for, acquire, vary or dispose of financial products in respect of the following classes of financial products:
To retail and wholesale clients.
How can we assist you?
We can assist by enabling you to manage your total wealth by:
- Accessing affordable general financial advice;
- Presenting educational wealth information in an engaging and easily understood format;
- Providing a wealth tracking solution that centralises data around all that you own and owe; and
- Integrating the tracking of your wealth with other financial planning tools.
How do you give us instructions?
You can give us instructions by contacting us via our website or our apps.
Are any commissions, fees or other benefits payable to anyone in respect of the services we are authorised to provide?
We receive fees from clients for providing services to clients. We receive these fees when clients subscribe to our paid services.
We also receive fees from organisations that sponsor or advertise via our website, apps or other media.
Remuneration or other benefits received by our directors and staff members
Our directors and staff members do receive an agreed remuneration package for performing their role. Our directors and staff members do not receive any remuneration or other benefits that is directly or proportionally attributable to the provision of our financial services.
Will anyone be paid for referring you to us?
We may pay commissions or provide other benefits to another person or organisation for referring clients to us.
BigFuture holds professional indemnity insurance that satisfies the requirements of section 912B of the Corporations Act.
What should you do if you have a complaint?
BigFuture has procedures to manage any enquiries or complaints it may receive from clients and other interested parties. If you have any enquiries or complaints, contact us via our website or our apps. Replies to many enquiries or complaints can usually be made within a short period.
If you are not satisfied with the response to your enquiry or complaint, then you may lodge a formal written complaint with BigFuture. You should make it clear that you are lodging a complaint and not merely making an enquiry. You may be requested to provide evidence in support of your complaint.
BigFuture will seek to consider and deal with the complaint and advise you of its decision within 45 days of the date of receipt of the complaint.
Complaints should be directed to:
Chief Executive Officer
BigFuture Pty Ltd
28 Fletcher Street
Woollahra NSW 2025
Financial Ombudsman Service (FOS)
The FOS is an independent dispute resolution body established to provide free, fair and accessible advice and assistance to consumers who are unable to resolve a dispute directly with their financial services provider.
The FOS deals with complaints relating to banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.
FOS cannot assist you to resolve a complaint unless:
- you first raise the complaint with your financial services provider and the financial services provider does not resolve the complaint to your satisfaction; or
- the prescribed period under legislation (45 days) since your complaint was made to the financial services provider has lapsed and remains unsolved.
Once FOS accepts a complaint it may attempt to resolve the dispute by arranging a conciliation conference. Where this process is unsuccessful, FOS will formally review the matter and make a binding decision. The decision is binding on the financial services provider. However, it is not binding on you. If you wish to, you may decide not to accept the decision and take your own legal action.
You should direct a complaint to FOS where the matter relates to a service performed under the BigFuture AFSL.
FOS can be contacted by:
What should you do if you need more information?
If you would like further information, contact us via our website or our apps.
We suggest you retain this document for your reference and any future dealings with BigFuture.